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Zodiac Charms
Q: What are Zodiac Charms?
Zodiac Charms are personalized jewelry pieces crafted to align with your star sign. They enhance your strengths, bring balance, and attract positive energy.
Q: How do I choose the right Zodiac Charm?
Select your zodiac sign, and you’ll find a charm specifically designed for its unique traits and cosmic energy.
Q: Are the Zodiac Charms suitable for both men and women?
Yes! Our collection offers designs for both men and women, perfect for any style preference
Q: Can I customize my Zodiac Charm?
Currently, our charms are personalized based on zodiac signs. However, we offer a variety of styles and finishes to suit your preferences.
Zodiac Charms Care
Q: How should I care for my Zodiac Charm?
Avoid contact with harsh chemicals, perfumes, or water. Clean it with a soft cloth and store it in a dry place.
Q: Are the Zodiac Charms hypoallergenic?
Yes, our charms are made with hypoallergenic materials, making them safe for most skin types.
Q: Will my charm tarnish over time?
With proper care, your charm will retain its shine. However, exposure to moisture or chemicals may cause tarnishing.
Shipping
Q: How long does it take to process my order?
Orders are processed within 0-1 business days.
Q: When will I receive my order?
Delivery typically takes 3-7 business days, depending on your location.
Q: Do you offer international shipping?
No, As of now we only ship our Zodiac Charms in India.
How can I track my order?
Once your order ships, you will receive an email with a tracking number to monitor your delivery status.
Return & Refund
Q: What is your return policy?
1. Returns
1.1 General Returns: We accept returns within 7 days from the date of delivery for non-personalized products. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2 Personalized Products: Unfortunately, personalized gifting products cannot be returned or refunded. This includes any product that has been customized with names, dates, or other personalized elements. Please carefully review your personalization details before placing your order.
1.1 General Returns: We accept returns within 7 days from the date of delivery for non-personalized products. To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
1.2 Personalized Products: Unfortunately, personalized gifting products cannot be returned or refunded. This includes any product that has been customized with names, dates, or other personalized elements. Please carefully review your personalization details before placing your order.
Q: How do I initiate a return?
Contact our customer support team at connect.aurawaves@gmail.com with your order details to start the return process.
Q: When will I receive my refund?
Refunds are processed within 7-10 business days after we receive the returned item.
General FAQs
Q: Do you offer gift wrapping?
Yes, we provide premium gift-wrapping options at checkout.
Q: Can I include a personalized message with my order?
Absolutely! You can add a personalized note during checkout for a special touch.
Q: What payment methods do you accept?
Refunds are processed within 7-10 business days after we receive the retu
Q: How can I contact customer support?
Reach us via email at connect.aurawaves@gmail.com or through the contact form on our website.